In that case there is more data in the recording and it may be possible to make the editor more robust and be able to skip over bad section. The second is that there is a section of corrupted data in the recording, but there are still video frames after that point the could be read if we could get to them. That would be on the recording end and tech support would want to work with you and try to track down or duplicate the issue. The first is that the video stream stopped recording and the data is not in the recording. There are two distinct possibilities for an issue. Ideally, you will have a recording that exhibits the freezing behavior that you could send in. Regardless, you should reach out to tech support. ![]() ![]() ![]() The recording technologies are very different across platforms so suggestions to help one side, may not be applicable to the other platform. This thread seems to be a mix of Windows and Mac comments.
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